General Questions
What is Soft Water Salt?
Soft Water Salt provides high-quality water softening salt designed to keep your water softeners running efficiently. Our crystallized salt blocks are cleaner and more durable than traditional grain salt.
How does water softening salt work?
Water softening salt helps remove magnesium and calcium ions from hard water through an ion-exchange process in water softeners, preventing limescale buildup and ensuring soft water.
Does Soft Water Salt brand work on my Kinetico or Harvey machine ?
Yes, our salt blocks work on all regular salt block machines, as long as they don't specifically require mini curved salt or another unique shape.
Why should I use Soft Water Salt over other brands?
Our salt is of superior quality, eco-friendly, and we offer free delivery across most of the UK. Our focus on cleaner, more durable crystallized salt ensures better performance and longevity for your water softener.
Loyalty Points System
How does the loyalty points system work?
You earn 2 points for every pound you spend. Points can be accumulated and redeemed for discounts on future purchases.
How do I redeem my loyalty points?
Log into your account, check your points balance, and apply the points at checkout to receive a discount on your purchase.
Do loyalty points expire?
No, your loyalty points do not expire, so you can accumulate them and redeem them whenever you like.
Subscription Service
What is the subscription service?
Our subscription service allows you to set up recurring orders for your favorite products, ensuring you never run out of water softening salt.
How do I set up a subscription?
Select the product you wish to subscribe to, choose your delivery frequency, and confirm your subscription. Your product will be delivered automatically at the intervals you specified.
Can I change or cancel my subscription?
Yes, you can easily modify or cancel your subscription anytime through your account settings.
Product and Usage
What types of water softening salt do you offer?
We offer high-quality crystallized salt blocks, and we will soon be introducing salt tablets.
How often should I add salt to my water softener?
It depends on your water usage and the type of water softener you have. Generally, check your salt level monthly and refill as necessary.
Delivery and Orders
Do you offer free delivery?
Yes, we provide free delivery across most of the UK for all our products.
How long does delivery take?
Delivery typically takes 3-5 business days. For subscription orders, the delivery schedule is based on your chosen frequency.
Can I track my order?
Yes, you will receive a tracking number once your order is shipped. You can track your delivery status online.
Customer Service
How can I contact customer service?
You can reach our customer support team via email at Admin@softwatersalt.com.
What is your return policy?
We accept returns within 30 days of purchase. Products must be unused and in their original packaging. Contact our customer support for return instructions.
Can I get a refund for my order?
Yes, refunds are processed for eligible returns. Once we receive and inspect the returned product, a refund will be issued to your original payment method.
Eco-Friendliness
How is your packaging eco-friendly?
We use recycled and recyclable materials for all our packaging, ensuring that our products are environmentally friendly from production to delivery.
What are the benefits of using eco-friendly salt?
Our eco-friendly salt reduces environmental impact, provides superior performance, and ensures the longevity of your water softener by being cleaner and more durable than traditional salt.
For more information, visit our FAQs page or contact us directly. We're here to help!
